For Both Dr. Zitnay and Dr. Hong:
To help have a successful office visit, here are some recommendations

General Information:

• Notify our office if you change address, phone number, insurance
• Bring your new insurance card with you
• Let us know if you change your email address
• Patients are seen by appointment only. Please call ahead.
• Bring your calendar book with you in case you need a follow up appointment
• If you unfortunately have to wait too long because the physician is running behind, please let the office coordinator know you need to reschedule. In general, the 1st appointment of the morning and afternoon are the primo times!
• Bring material with you while you wait: work, book, puzzles, etc
• Please be kind to each staff member. We try our best for you!

Financial

• Bring your copayment which is required by your insurance (sorry, checks and cash only)
• Billing Questions: please call MJME who does our billing at 982-7752
• Call your insurance company if you want a certain test or procedure done. Everyone's insurance is unique, and ultimately it is up to you to know if you are covered or not.

Medical

• Write all your questions/concerns down in a list
• Prioritize your list because you may not be able to get everything done in one visit.
• Bring all your current prescription bottles with you to ensure:
  • Verify number of refills you have left
  • Verify you are taking what the doctor wants you to take
• If a family member is an important caretaker, please have that person come during the office visit.
• If you are diabetic, bring in your glucose meter and your sugar diary with the sugars averaged.
  • Those with Accucheck, you can download your information in our lobby
• Turn off cell phone while with doctor or nurse. Whoever is calling can wait 20 minutes.
• Do not email urgent medical questions because they may not be viewed until the end of hte day, or if the office is closed, it may not be viewed for many days.
• Dr. Hong has 4 urgent care slots at the end of each day for his patients.

Prescriptions

• Bring all your current prescription bottle/slips with you
• Ask for your refills during your office visit
  • Prescription Refills are not called into pharmacies if at all possible for the following reasons
    • Too many errors occur with phone-ins
    • Pharmacy does not always get their voice mail message and therefore the Rx is not filled when you arrive there
    • Mis-identity problems occur
    • The best way to ensure you get the correct medicine and the medicine you want is to take the written prescription to the pharmacy yourself.
  • Prescription refills can be picked up at the front desk if you forgot to get them during your office visit. {If you need to have them mailed, a small mailing fee may be applied.}
  • If you need to mail in prescriptions, ask for your 3 month supply
    • If you need a 21d or month Rx written locally, ask for that as well until your mail in order arrives.
• If new medicines are needed or dosage changes are needed, then prescriptions will be called in if you cannot pick up the Rx at the front desk.
• Narcotics: Dr. Zitnay does not prescribe narcotics. Dr. Hong can prescribe narcotics on a short-term basis, but does not write for long term narcotics in general.